Cancellation & Refund Policy

At Vita Break, we value our customers and strive to deliver the best quality products and services. Please read our Cancellation & Refund Policy carefully before placing your order.

Cancellation and Refunds

Due to the perishable nature of our products, we cannot accept returns unless:

• A wrong item has been delivered. In such cases, the item must be returned unopened for a replacement or refund to be processed.

Please note:

• Refunds will not be issued to customers who refuse delivery or attempt to return shipments without approval.

• Customers are responsible for providing accurate shipping addresses and pin codes. Non-delivery or damage caused by incorrect or incomplete addresses will void our guarantee.

• If reshipment is required due to an incorrect address, the customer will bear the cost of a new order.

Order Cancellations

• Orders can be cancelled within 24 hours of placing them.

• To cancel, please contact our Customer Support team via email at info@vitabreak.in, quoting your order number.

• Once an order has been processed or dispatched, it cannot be cancelled.

• VRB reserves the sole right to determine whether an order has been processed. The customer agrees not to dispute this decision.

Refund for Delays/Defects:

• If your order does not reach you within 10 days of confirmation, or if the product received has a manufacturing defect, you will be entitled to a full refund.

Company’s Right to Cancel an Order

At Vita Break, we aim to deliver a seamless experience. However, we reserve the right to cancel orders under the following circumstances:

1. Product Unavailability

• If a product is out of stock, discontinued, or unavailable after an order is placed.
  Action: You will be notified within 48 hours, and offered an alternative product or a full refund within 5–6 working days.

2. Pricing or Product Description Errors

• If a product is listed with an incorrect price or information due to system/typographical errors.
  Action: We may cancel or refuse such orders. Customers will be notified, incorrect charges will be reversed, and re-ordering at the correct price will be possible.

3. Payment Issues or Fraudulent Activity

• Declined or unsuccessful payments.

• Suspicion of fraudulent transactions or mismatched billing/shipping details.
  Action: We may request verification. If not provided within a reasonable time, the order will be cancelled, and any payments refunded.

4. Shipping Address Issues

• Unverifiable, incomplete, or incorrect addresses.

• Delivery location falling outside serviceable areas.
  Action: Customers will be contacted to rectify the issue. If unresolved, the order will be cancelled, and a full refund issued.

5. Bulk or Unauthorized Reselling Orders

• Orders placed in excessive quantities or suspected to be for unauthorized reselling/commercial purposes.
  Action: Such orders will be cancelled, and a refund issued.

6. Force Majeure (Unforeseen Circumstances)

• Situations beyond our control, such as natural disasters, pandemics, transport disruptions, or government restrictions.
  Action: The order will be cancelled, and a full refund will be processed.

7. Failure to Provide Required Information

• If additional details (e.g., for high-value transactions) are requested but not provided within a reasonable timeframe.
  Action: The order will be cancelled, and payments refunded.

 

✅ Refund Processing Timeline: All eligible refunds will be credited to the original payment method within 5–6 working days.